How to Contact CIBC Customer Service?

  • 2 min read

Canadian Imperial Bank of Commerce [CIBC] offers account holders access to 24/7 customer support. The primary contact number to reach this department is 1 (800) 465-2422. You may also access their full phone directory to receive the specific supports that your problem may need. CIBC also offers account holders the opportunity to send a secure email. You’ll need to log into your online banking profile in order to send this email from your dashboard links.

For general email inquiries, a standardized non-secure email platform allows you to directly contact customer service. Responses will be sent to your listed email address in 24-48 hours, with a confirmation message coming within minutes.

If you need immediate help and you prefer not to call the toll-free number, CIBC also offers the opportunity to chat online with a customer service representative. Representatives are available Monday-Friday from 9am-10pm and Saturday-Sunday from 9am-6pm Eastern Time to provide assistance.

Account holders may also walk into their local branch to receive the services that are needed. A local branch search is available from the primary CIBC contact page. Local branch hours may vary, so be sure to confirm operating hours that are displayed online before arriving in-person to have a representative resolve your issue.

If you are using an unsecured method of contact, remember not to include any confidential information. Use your preferred method of contact today and CIBC customer service will quickly and effectively resolve the problem you are having.

nv-author-image

Christopher - BSc, MBA

With over two decades of combined Big 5 Banking and Agency experience, Christopher launched Underbanked® to cut through the noise and complexity of financial information. Christopher has an MBA degree from McMaster University and BSc. from Western University in Canada.