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How to Contact MBNA Customer Service?

MBNA customer service is available 24/7 to meet your needs. MBNA customer service also offers the option to chat online with a customer service associate. It can be accessed online through the MBNA contact page and is available to account holders outside of Canada. From outside Canada, account holders may also call collect (613) 907-3505 to receive 24/7 customer service. Associates are available at three numbers for general inquiries.

  • To apply for a MBNA credit card or check on the status of an application: 1 (877) 428-6060
  • For help with account services: 1 (888) 876-6262
  • For assistance for those with hearing impairments: 1 (800) 872-5758

If there is a billing error or charge dispute discovered on your MBNA account, then services are reserved through written contact only. Send all correspondence and any evidence of the error to the address below.

MBNA Account Billing Inquiries
P.O. Box 9614
Ottawa, ON K1G 6E6

Please note: This address is different than the address to mail a payment. To pay by mail, use this specific address only.

P.O. Box 4369, Station A
Toronto, ON M5W 3P2

MBNA also offers a dedicated customer service line for their rewards program. Either log into your Online Banking dashboard and select the Rewards option or call 1 (877) 877-3703.

For any other concern that may not be covered by this contact information, MBNA has also setup a step-by-step resolution checklist to determine how to resolve complaints. It can be accessed from their primary site.

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