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How to Report Your American Express Credit Card As Stolen or Lost

    American Express makes it easy to report your credit card as stolen or lost. You can call customer support services for this lender at any time by calling 1 (800) 992-3404. Simply tell the CSR that you believe your account is no longer secure and a block will be immediately issued so that it can no longer be used. You’ll then receive a new credit card from American Express with a different account number in about 3 business days.

    If you are an American Express customer who is outside of the United States, then you can call the lender collect and direct at (336) 393-1111 to report your card as lost or stolen. Canadian customers may call 1 (800) 869-3016.

    What If You Have Lost Your Mobile Phone?

    American Express has been a leader in the credit card industry for nearly 70 years. They were one of the first to introduce mobile banking and allow for mobile management of an account. Many people have texted MYAMEX after enrolling in mobile services and received through a secured text their account information, including outstanding balances.

    If you have lost your phone, even if you have deleted the threaded texts that you may have, it is important to still contact American Express about a lost or stolen credit card. This information can be used to access all of your personal account data and could put all of your finances at risk. The same is true if your personal computer has been compromised in some way and you’ve been accessing your American Express information online.

    To prevent access to your account without permission, it is important to take some specific security steps with your technology.

    • Always lock your mobile device when it is not in use. If you use a PIN to access your phone, do not make it the same PIN that is used for your banking accounts.
    • Password protect your computer and require this password to be entered every time the computer is accessed.
    • Do not use any passwords for American Express that you use for other financial accounts that you may have.

    What About a Stolen American Express Prepaid Card?

    If you have a gift card or prepaid card that has the American Express logo on it, you may also contact customer support at 1 (800) 505-6849 to report the incident. You will be asked for your card number, your receipt, or information from the packaging to identify the card. If there is a balance on the card remaining, then American Express will issue you a new gift card with the remaining balance that was left at the time of notification.

    By contacting American Express right away about a lost credit card, you can quickly limit your liabilities and even protect the balance on your gift cards. Use this information today and you’ll have a new card issued as soon as possible.

    Christopher - BSc, MBA

    Christopher - BSc, MBA

    With over two decades of combined Big 5 Banking and Agency experience, Christopher launched Underbanked® to cut through the noise and complexity of financial information. Christopher has an MBA degree from McMaster University and BSc. from Western University in Canada.

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