How To Report Your Scotiabank Credit Card as Stolen or Lost

  • 3 min read

Have you noticed some suspicious activity on your Scotiabank credit card? To make sure that your important financial interests are protected, Scotiabank is bringing chip technology, combined with a PIN, to make transactions more secure. If you have lost your card, however, it is important to report it. As soon as you encounter credit card fraud, whether it is online or from a purchase at a local store, you will be protected by the zero liability policies of Visa.

You Are Protected By Visa’s Zero Liability Policies

In order to take advantage of these, you must immediately report your credit card as stolen or lost. Even if you have your credit card in your possession, if you shared any personal information through email, a unsecured website, or a window pop-up in your browser, you need to contact Scotiabank immediately.

How to access Scotiabank customer support for lost and stolen credit cards: Call 1 (800) 4-Scotia, which is 1 (800) 472-6842, and then press option 3 when given the menu choices. Then choose option 1. When you get into contact with a customer support specialist, immediately inform them that you are a Scotiabank credit card customer and that you suspect your card has been stolen or has gone missing.

Even if you did not provide information to a phishing email or website pretending to be Scotiabank, forward the fraudulent information to Scotiabank as soon as possible. Stopping credit card fraud comes from the community first and by alerting others to a phishing scam, you can stop a theft of someone’s key data before it begins. You should send information that you suspect is a scam directly to this email address: phishing@scotiabank.com.

How Can You Protect Yourself Right Now?

The first step in protecting your credit card information is to never respond to unexpected websites, emails, or unsolicited requests for personal data. Scotiabank will never request that you send personal information through email to verify your account. If you are not sure of an email that you have received and it appears to have come from Scotiabank, then call a customer support representative to verify its authenticity. DO NOT SHARE PERSONAL INFORMATION unless completely certain that the request is authentic and safe.

You will never be asked by Scotiabank to complete online forms or respond with specific personal or financial information without a reason that you have initiated. If you receive requests like this, forward them to Scotiabank at the email address above.

Even if you just suspect that there is activity occurring without your permission, a good policy is to contact Scotiabank directly with any questions. Some charges may appear on your statement in a different manner than expected. It is always better to be proactive in the financial industry today and there are no bad questions to ask. By being proactive, you can keep your credit cards under your supervision and help eliminate the threat of identify theft once and for all.

Christopher - BSc, MBA

With over two decades of combined Big 5 Banking and Agency experience, Christopher launched Underbanked® to cut through the noise and complexity of financial information. Christopher has an MBA degree from McMaster University and BSc. from Western University in Canada.