If you have a problem with your credit card issued by the Royal Bank of Canada, the customer service department is available 24/7 to answer questions or provide support at 1 (800) 769-2511. TTY users can call 1(800) 668-9874 for 24/7 support. Royal Bank of Canada also recommends that all account holders sign up for their online banking services. Existing customers can enroll in RBC’s online banking program online or call 1 (800) 796-2555 to have a customer service representative complete the process for them.
TTY users who wish to enroll in RBC’s online banking program can call 1 (800) 661-1275 for assistance 24/7 if necessary.
If you would like to email your concerns to Royal Bank of Canada’s customer service department, the easiest way to send a message is through the online banking portal. For those who don’t use online banking, an email to customer service can be sent from RBC’s primary customer service page on their main website. Responses typically come in 24-48 hours for requests that are sent in this manner.
RBC also offers account holders the opportunity to walk into their local branch to have their customer service needs met. Outside of the online banking portal, this may be the easiest way to order new cheques or to send wire transfers. You can find your local RBC branch with a simple search from their mobile app or helpful branch and ATM locator.
RBC is listed as one of the world’s top 10 safest banks. Contact RBC customer service at any time and you will have your needs met 24/7.