How to Report Theft or Loss of a PC Financial Credit Card

  • 3 min read

It can be your worst nightmare. After a long day, you come back home to discover that your PC Financial credit card is no longer where you thought it was. You scramble through your home and retrace your steps, desperate to remember where you may have set down your card or left it behind. Before you panic, you should contact President’s Choice at 1 (888) 723-8881 to speak with a customer support specialist.

Your Deposits Are Held Securely With PC Financial

PC Financial has made a commitment to making sure that your financial needs are appropriately met. To that extent, all of your deposits with this insitution are held by CIBC, which is a member of the CDIC. If you need more information about how CDIC protects your money, be sure to read through the linked page to have your questions answered.

Stopping a credit card theft before it occurs, even if you’ve just innocently misplaced your wallet or purse, begins with proactive security measures. That’s why PC Financial will randomly ask you one of the security questions that you’ve setup during the initial account creation. This will help to make sure that you are the holder of your account and no one else. These questions are just as important as your PIN, so make sure to remember them without documentation if at all possible.

The common mistake that is made with these security questions and could put your PC Financial account at risk is to use commonly known information. Instead of using questions that are found on a Facebook page, for example, choose more obscure questions that only you would know. By doing so, you can even proactively prevent theft or fraud that may occur from a close family member.

Here’s a helpful tip: Don’t make your personal questions so obscure that even you can’t remember the answers. Use information that only those who are in your closest circles may know and never share the information that you provide PC Financial in any way.

You Can Reset All of Your Passwords By Contacting PC Financial

If you believe that your account information is at risk, even though you still have your credit card in your possession, then contact PC Financial immediately at 1 (888) 723-8881 and press option 5. You will then be able to reset your passwords and create new personal verification questions that will help to secure your identity once again. Your information will be verified completely before this is allowed to happen.

To further limit having your credit card information stolen, it is important to close browser windows and clear the cache after accessing your online banking platform from PC Financial. Having up-to-date firewall protection and anti-virus programming, even on Apple products, is also important. Every browser and every computer operating system is vulnerable in some way.

In taking these proactive steps, a new credit card can be quickly issued by PC Financial and your financial assets will stay protected.

Christopher - BSc, MBA

With over two decades of combined Big 5 Banking and Agency experience, Christopher launched Underbanked® to cut through the noise and complexity of financial information. Christopher has an MBA degree from McMaster University and BSc. from Western University in Canada.